At PCAgent, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when providing remote support and on-site services.

1. Information Collection:

a. Personal Information: When you request remote support or on-site service, we may collect personal information such as your name, contact details, and address.

b. Technical Information: We may collect technical information about your device, including IP address, operating system, and software configuration, to provide effective support services.

2. Use of Information:

a. Service Delivery: We use the collected information to provide remote support or on-site services, diagnose technical issues, and resolve problems with your device or software.

b. Communication: We may use your contact details to communicate with you regarding service updates, appointments, or other relevant information.

c. Improvement of Services: We may use anonymized and aggregated data to analyze trends, improve our services, and enhance our customer experience.

3. Protection of Information:

a. Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.

b. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

4. Sharing of Information:

a. Third-Party Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our remote support and on-site services. These providers are obligated to protect your information and are prohibited from using it for any other purpose.

b. Legal Compliance: We may disclose your personal information if required to do so by law or to protect our rights, property, or safety.

5. Consent:

By engaging our remote support or on-site service, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

6. Updates:

We reserve the right to update and revise this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services will signify your acceptance of those changes.

If you have any concerns or questions about our Privacy Policy, please contact us.

By requesting remote support or on-site service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.