At PCAgent, we strive to ensure that our remote support and on-site services are accessible to all individuals, including those with disabilities. We are committed to meeting the accessibility needs of our customers and providing an inclusive experience. This Accessibility Page outlines the measures we have taken to make our services accessible and how you can request additional accommodations.

1. Website Accessibility:

a. Compliance: Our website is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, ensuring accessibility for individuals with disabilities.

b. Assistive Technologies: We support the use of assistive technologies such as screen readers, magnifiers, and keyboard navigation to enhance accessibility.

c. Alternative Text: We provide alternative text descriptions for images on our website to assist individuals who use screen readers or have visual impairments.

2. Remote Support Accessibility:

a. Communication: Our support team is trained to communicate effectively with individuals who may have hearing impairments or speech disabilities. We are available via text-based chats, email, or other accessible communication methods upon request.

b. Remote Assistance Tools: We utilize remote assistance tools that are compatible with assistive technologies to provide support to individuals with disabilities.

c. Flexible Communication Platforms: We offer flexibility in choosing communication platforms that suit your accessibility needs, such as video calls with captions or text-based chats.

3. On-Site Support Accessibility:

a. Accommodation Requests: If you require any specific accommodations for on-site support, such as wheelchair accessibility or additional communication assistance, please inform us when scheduling the appointment. We will do our best to accommodate your needs.

b. Trained Technicians: Our technicians are trained to provide assistance and support while considering accessibility requirements and providing reasonable accommodations.

4. Feedback and Assistance:

a. Feedback: We value your feedback on the accessibility of our services and website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us.

b. Assistance Requests: If you require any specific accommodations or assistance to access our remote or on-site support services, please let us know, and we will work with you to find suitable solutions.

5. Continuous Improvement:

We are committed to continuously improving the accessibility of our services and website. We regularly review our accessibility practices and seek feedback to ensure that we meet the needs of all individuals.

If you have any questions or need further assistance regarding the accessibility of our remote and on-site support services, please contact us.

By using our remote and on-site support services, you acknowledge that you have read, understood, and agree to the information provided on this Accessibility Page.